Global Onsite

Intellys Corporation has created and custom developed many online tools in and SQL to more efficiently provide cost effective and seamlessly executable solutions for our clients. Our applications runs on the Windows Server Operating system and uses MS SQL 2005.
SystemTask Enterprise is a leasable utility. For more information, please contact (877) 468-3559

Customer and Site Profile Management

  • Contact Information
  • Site Maintenance Start and End Dates
  • Out of Scope Provisions

Project Tracking Management

  • Status Reporting
  • Real-Time updates for each site
  • Customizable Email Notifications

Service Desk & Onsite Ticketing Management

  • SLA Reporting
  • Custom Exception Reports
  • Online 7x24x365 Secure Access
  • Online Trouble Ticket Creation

Calendaring & Load Management

  • Full calendar tool
  • Track scheduling of all requested events
  • See sights/tickets past, present and future
  • See status of all calendared events via color coded legend system

Network & Asset Management

  • Manufacturer
  • Model
  • Serial Number
  • Asset Tag
  • Location information
  • Proactive Asset Management of all IT assets (For Additional Fee)

Telcom Expense Management

  • Full Reporting and Auditing
  • Cost Allocation
  • Budget and Forecasting Tools

Vendor Management

  • Track and manage on-site technician during dispatched calls
  • Track and report real time on-site notes of work done by technician
  • Track all calls to each site (Historical data)
  • Will take digital images of site if necessary
  • All data is date and time stamped and saved for life of contract
  • All data is accessible and reportable to customer

Alerting & Reporting Management

  • Track all maintenance tickets
  • Track all site notes for each maintenance call
  • Track and report on SLA performance
  • Track on-site notes and ending status of every ticket (real-time & historical)
  • Manage entire RMA process
  • Manage Maintenance contract numbers