Service Desk & Remote Support
Technical Support and phone service provided by qualified technical specialists on Software and Hardware inquiries.
- Intellys Customer Care Center is the focal point for customer calls
- Single point of contact in designated region
- Problem analysis by a Intellys technical support specialist
- Escalation to Intellys global technical support if required
- Simulation in Intellys simulation lab if required
- Escalation to Manufacturers’ technical support if required
- Dispatch of a Intellys field engineer if required (if product is covered by a Maintenance contract or Time & Material Purchase Order).
- Provide script of preferred call handling methods
- Provide availability of 3rd level technical support
- Provide equipment for Simulation Lab