Service Desk & Remote Support

 

Technical Support and phone service provided by qualified technical specialists on Software and Hardware inquiries.

Service Includes

  • Intellys Customer Care Center is the focal point for customer calls
  • Single point of contact in designated region
  • Problem analysis by an Intellys technical support specialist
  • Escalation to Intellys’ global technical support if required
  • Simulation in Intellys’ simulation lab if required
  • Escalation to Manufacturers technical support if required
  • Dispatch of an Intellys field engineer if required (if product is covered by a Maintenance contract or Time & Material Purchase Order).

Customer Responsibility:

  • Provide script of preferred call handling methods
  • Provide availability of 3rd level technical support
  • Provide equipment for Simulation Lab

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